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"A pessimist and optimist take on a typical day at work where they are faced with an array of customers"

ABOUT

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"Dillon and Jake have been working at Cafe One for about a year. Similar to any job, there are good days and bad days. Dillon has seen more bad ones that good. Jake, on the other hand, always has a good day. Together they go throughout the work day trying to provide the utmost customer service to very different types of customers" 

About
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Director's Statement

I started working when I was about 13 years old. My first job was helping out my dad at his cafe. Before I started working, I don’t think I ever noticed the way that people behind the counter were treated. It didn’t take long for me realize that a uniform and name tag would dictate how I would be treated in the workplace. I’ve been called names, told that I shouldn’t be working where people can see me due to my appearance, talked down to, yelled at and had items thrown at me due to miscommunication on pricing. These are only a few situations I’ve encountered while working retail and food industry jobs. Events such as these can really take a toll on a person’s mental health. Some people, such as myself, have no choice but to take what is thrown at them because they can’t afford to be out of a job. We take what we can get and have to deal with it in order to make ends meet.  

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The purpose of Customer Service is to show what kinds of situations people come across at work. My goal is to show the “entitled customer” from a third party perspective. As I stated earlier, I didn’t realize the way people who work these jobs were treated until I experienced it. I hope that by showing various encounters with entitled customers, the film will help people realize and/or understand the reality of an everyday customer service job. 

This Is How We Do It

Cast

Allen Lai

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Ranulfo Martinez

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Casey Jones

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Jasmine Torres Cabrera

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Allen Lai

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Alberto Sanchez

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Rose Rios

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Erik Orduna

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Karen Ramos

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Elizabeth Arredondo Luna

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Jessica Torres 

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Lyam Nieblas Acosta

Cast & Crew

Crew

Ashley Orduna Acosta              Director/Writer/Editor

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Arlena Onukaegbe                   Assistant Director

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Miles Tara                               Producer

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David Gonzalez                       Director of Photography/ Co-Editor

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Kamaxtli Granados                   Assistant Camera

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Jadin Wash                             Sound

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Julia Amstutz                           Boom Op

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Jalissa Anguiano                      Gaffer

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Charlie Claudino                      Key Grip

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Sonya Allen                             Grip

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Ranulfo Martinez                      Grip/Actor

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Brian Aguiar-Gonzalez              DIT/Assistant Editor/Co-Editor

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Nicole Hurtado                        Script Supervisor

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Justin Zheng                            On set photographer

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Yalou Groeneweg                    Web designer

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Elizabeth Arredondo Luna         Production Assistant 

Gallery

Gallery
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